Everything you need to know about shipping, delivery, and returns for your ERGOT fashion.
Last updated: December 28, 2025
We ship ERGOT's avant-garde fashion worldwide. Whether you're in Berlin, London, New York, or anywhere else, we'll get your order to you safely and efficiently.
Free Shipping: Orders over €250 to Germany and EU countries qualify for free standard shipping.
Orders are typically processed within 1-3 business days. During peak seasons (holidays, sales), processing may take up to 5 business days.
You will receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking information once your order ships.
Custom or made-to-order items may require additional processing time of 7-14 business days before shipping.
We partner with reliable carriers including DHL, UPS, and local postal services to ensure your ERGOT products reach you safely.
All shipments include tracking information. You'll receive an email with your tracking number and carrier details once your order ships.
If you're not available during delivery, the carrier will leave a delivery notice with instructions for pickup or redelivery.
We want you to love your ERGOT pieces. If you're not completely satisfied, you can return items within 30 days of delivery.
Email us within 14 days of delivery to initiate your return
Pack items in original condition with all tags attached
return at your own expense
Receive your refund within 1-3 business days after inspection
For international orders outside the EU, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs.
If your order arrives damaged or goes missing in transit, please contact us immediately. We'll work with our shipping partners to resolve the issue and ensure you receive your ERGOT pieces.
Once an order ships, we cannot change the delivery address. Please ensure your shipping information is correct before completing your purchase.
During holidays and sale periods, shipping times may be extended due to high volume. We'll notify you of any expected delays via email.
Need help with your order or have questions about shipping? Our team is here to assist you.